Frequently Asked Questions
Your guide to radiant skin and seamless shopping.
Are your products suitable for sensitive skin?
Yes, we prioritize dermatologist-tested and hypoallergenic formulas. However, we always recommend performing a patch test on a small area of skin before incorporating a new product into your full routine.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
What is your return policy for opened beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an adverse reaction, please contact our support team for assistance.
Do you offer international shipping?
Currently, Derma Beauty Store ships to over 25 countries. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your beauty products cruelty-free?
We are committed to ethical beauty. The majority of our brands are certified cruelty-free and do not test on animals. You can find specific certifications on each product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.